Privacy Policy

We understand that privacy and the security of your personal information is extremely important. For this reason, this policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

Who are we?

Arkessa Limited is a technology leader in the provision of platforms, management tools and connectivity to the IoT and M2M markets.
When we say ‘we’ or ‘us’ in this policy, we’re generally referring to the separate and distinct legal entities that make up Arkessa Limited and Arkessa GmbH (“Arkessa”), although it does depend on the context.  These include:
Arkessa Limited (registered office: 78 Cannon Street, London, EC4N 6AF, United Kingdom)
Arkessa GmbH (registered office: Alte Marktoberdorfer Str. 14, 87616, Marktoberdorf, Germany)

What information do we collect about you?

  • Information that you provide to us such as your name, address, telephone number, mobile number, email address, billing address, delivery address and any feedback you give to us, including by telephone, email, post, or when you communicate with us via social media.
  • Information about the services that we provide to you (for example, the products and services we have provided to you, when and where, what has been paid, the way you use our products and services, and so on).
  • Your account login details, including your username.
  • Information about any device you have used to access our services (such as your device’s make and model, browser, or IP Address) and also how you use our services.  For example, we try to identify which of our features you use and when and how you use them.  If you use our websites, we try to identify when and how you use those websites too.
  • The details of the emails and electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication.  This is to help us improve our services and what we communicate with you.

How do we use your information?

Arkessa will process (collect, store and use) the information you provide in a manner compatible with the European Union (EU):
  • Process orders that you have submitted.
  • Manage your account.
  • Contact you if necessary.
  • Send information to you about our products and services from time to time by email or other means (subject to an objection or preference you may indicate).
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Analyse and produce reports, perform market research and statistical analysis and to monitor usage behaviour. We may pass this data to certain third parties.
  • Enhance and personalise the products and services that we offer you and to develop new products and services.
  • Help answer your questions, solve any issues, investigate any complaints or other enquiries that you submit to us.

 Who we might share your information with?

  • We may share your information:
    • With our partners, suppliers, subcontractors, and other associated organisations for the purposes of completing tasks, completing orders, and providing services to you on our behalf.
    • When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.
    • If required to by law, under any code of practice by which we are bound, or we are asked to do so by a public or regulatory authority such as the Police.
    • In response to a valid, legally compliant request by a competent authority or individuals seeking to protect their legal rights or the rights of others.
    • Where there is a change (or prospective change) in the ownership of Arkessa to new or prospective owners of Arkessa.
    • During emergencies when we believe physical safety is a risk.
    • We will not sell your information to third parties nor will we share your information with third parties for marketing purposes.

Keeping you informed about our products and services

We would like to send you information about products and services of ours which may be of interest to you from time to time.  If you have consented, we may do this through email, post, text message, online, social media, app notifications or by any other electronic means.
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions.  The information you provided will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
You have a right at any time to stop us from contacting you for marketing purposes, but we will still need to send you occasional service related messages.  You can amend your marketing preference by either selecting to un-subscribe from the message or by contacting our team via privacy@arkessa.com or +441279799270.

Your rights as a data subject

At any point, while we are in possession of or processing your personal data, you, the data subject, have the following rights:
  • Right of access – you have the right to request a copy of the information that we hold about you. This is requested via a ‘Subject Access Request’ (SAR) form, which you can access by emailing privacy@arkessa.com.  Before providing personal information to you or another person on your behalf, we will require proof of identity and sufficient information about your interactions with us so that we can locate your personal information.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.

How long do we keep your information for?

We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Can I delete my data?

You can always delete your Arkessa portal accounts (Emport and/or Customer Portal).  Further information about how you can delete your account can be found on our Help Centre (support.arkessa.com).

Cookies

We use cookies to ensure you get the most from your visit.  ‘Cookies’ are small text files placed on your computer and stored on your hard drive to allow the website to recognise you when you visit.  They collect statistical data about your visitor behaviour and browsing actions.  This helps us to improve our website and deliver a better more personalised service.
You can set your browser not to accept cookies and the below websites tell you how to remove cookies from your browser.  For further information visit, aboutcookies.org or allaboutcookies.org.

Links to other websites

Our website contains links to other websites, which are not under our control.  Therefore, we will not be liable to you for any issues arising about their use of your information.  We advise you to read the privacy policy and terms and conditions on each website to see how they may process your information.

Transferring your information outside Europe (EU)

As part of the services offered to you, the information which you provide to us may be transferred to countries outside the European Union (“EU”).  For example, this may happen if any of our or our supplier servers are from time to time located in a country outside of the EU.  If we transfer your information outside of the EU, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

Website monitoring and recording

Our website may use website recording services.  These services may record mouse clicks, mouse movements, page scrolling, and any text entered into website forms.  The information collected does not include any sensitive personal data.  Data collected is for Arkessa’s internal use only for the purpose of improving the usability of our services and used for aggregated and statistical reporting.

How to contact us

If you would like to contact us to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, or the way your personal information is processed by Arkessa (or third parties), please contact us via one of the following methods:
Email: privacy@arkessa.com
Post: FAO GDPR Owner, Arkessa Limited, Riverside House, Riverside, Bishop’s Stortford, CM23 3AJ, United Kingdom
You have the right to lodge a complaint directly with the UK supervisory authority, the Information Commissioner.  For further information visit ico.org.uk/concerns to find out more.

Changes to our Privacy Policy

We keep this policy under regular review and post updates online.

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Don't worry, privacy is important to us too and we won't pass your information on to any third parties.